Optimum

Ways to Pay Your Optimum Bill

1. Phone Payment:
   • Call Optimum’s Automated Phone System at (888) 439-5456 to pay by check or credit card with no additional fee. For assistance from a representative, call your regional support number (fees may apply).
2. Mail Payment:
   • Send a check or money order payable to Optimum to the address listed as “remit to” on your statement.
3. Online Payment:
   • Log in to your account on Optimum.net to make a payment at no extra cost. You can also set up one-time or recurring monthly payments and view statements for up to 12 months.
4. Bank Transfer (EBT/EFT):
   • Set up a bank transfer with your financial institution to pay your Optimum bill.

Optimum Customer Service FAQs

• Can I Pay My Optimum Bill in Person?
  • Yes, you can pay at any Optimum store or payment center. They accept checks, credit cards, and money orders.
• Deals for Business Customers:
  • Optimum is offering a Visa prepaid gift card up to $100 for certain new business accounts. Visit their website for more promotions.
• How Do I Speak to an Optimum Representative?
  • Contact Optimum Customer Care at (888) 439-5456. Menu prompts are available in both English and Spanish.
• Discounts for Seniors:
  • While there’s no standard senior discount, seniors may qualify for promotional rates. Contact customer service at (888) 439-5456 for eligibility.
• Viewing Your Optimum Bill:
  • Manage your bill, set up automatic payments, or choose paperless billing online.
• Methods to Pay Your Optimum Bill:
  • Optimum provides convenient options such as online payment through allbillpay.com. Enroll in autopay to have your bill debited from your bank account monthly. You can also pay by phone using the automated system at (888) 439-5456 or speak with a live representative between 8 a.m. and 8 p.m. without any additional cost.

The Optimum Support App provides an additional option for paying your bill. You can also enroll in paperless billing online, which will activate email notifications once the sign-up process is complete.

For bill payment, we offer several convenient options: online through the My Optimum app, by phone, in person, or by mail. You can access your bill anytime through the ‘View my bill’ feature.

To find out if your bank allows payments directly to Optimum, log in to your bank’s website and check for a bill pay section. If available, add ‘Optimum’ as a payee and enter your 14-digit Optimum account number without dashes or spaces.

Managing your Optimum billing is simple with our range of options. Whether you’re paying for internet, cable, or phone services, Optimum provides seamless payment solutions. You can easily make payments online through the My Optimum platform or choose the convenience of paying by phone. If you need assistance, our dedicated customer service team is available to promptly address any questions regarding billing, service plans, or technical support. Customer support is available in both English and Spanish. Whether you’re an Altice Optimum or Optimum Suddenlink customer, you can rely on Optimum’s robust infrastructure and user-friendly interfaces for secure account management and prompt payments. From accessing your bill online to contacting customer service, Optimum offers comprehensive solutions tailored to your needs.

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Optimum offers a variety of internet plans to choose from, as well as optional mobile plans. No matter which internet and phone plan you choose, you’ll receive a discount. Higher-tier internet plans offer greater savings with bundling, ranging from $10 to $15 per month. Internet packages start at 100 Mbps and increase, while unlimited phone plans start at $45 per month and decrease in price. Alternatively, you can select a limited data plan for a lower cost, with either 1 GB or 3 GB of data. Optimum primarily serves the East Coast and select parts of Middle America.

Pros

Affordable Pricing Optimum offers competitive pricing, with Unlimited mobile plans starting at $45 per month for one line, dropping to $15 per month for additional lines. Customers can save up to $15 per month by bundling services.

Wide Range of Plans Optimum provides flexibility with four different mobile plans and five internet plans, making it easy to find a plan that suits individual needs.

Cons

Limited Availability Optimum’s services are available in a limited number of states, including New York, Texas, New Jersey, and North Carolina, restricting access for potential customers outside these areas.

Below-Average Customer Satisfaction Optimum scores 59 out of 100 on the American Customer Satisfaction Index, falling below all competitors in this sector and the industry average of 64 in 2022.

Optimum Internet Plans

Optimum offers internet plans with advantages like fast speeds, no data caps, and no contracts. However, customers should be wary of potential price increases and hidden fees.

Optimum Review

Optimum’s internet plans may become more expensive once promotional periods end, though they remain a viable option for households requiring substantial bandwidth. Customers should anticipate bill increases after the first year.

What We Like

No Data Caps Optimum doesn’t impose data caps, ensuring you won’t face extra fees for exceeding your data allowance.

No Contracts Opt for Optimum’s no-contract plans to avoid long-term commitments and early termination fees.

Equipment Included Optimum includes equipment with its 300 Mbps, 500 Mbps, and Gig plans, saving you the hassle of additional purchases.

Things to Consider

Rate Increases Expect Optimum’s prices to rise once promotional periods conclude.

Equipment Rental Fees Monthly bills may increase due to various equipment rental fees charged by Optimum.

Limited Bundle Savings Despite offering bundling options, Optimum’s savings compared to standalone TV services elsewhere may be minimal.

Internet Speed and Pricing Overview

Optimum starts with a minimum speed of 300 Mbps, which is higher compared to many other providers, albeit at a higher cost. While Optimum’s initial rates are competitive, they do increase after the first year.

However, this doesn’t necessarily diminish Optimum’s value proposition. It ranks highly for providing good value, which assesses the speed you receive relative to the price paid. It’s crucial to note that costs will likely escalate beyond the initial signup rate.

Scoring Criteria for Internet Providers

We assess broadband providers across four key categories: affordability, performance, value, and customer satisfaction. Each category incorporates various sub-factors, weighted differently to influence the provider’s overall score.

For instance, we score providers on a scale from one to five for each sub-factor, relative to industry norms. Plans offering download speeds between 100 and 299 Mbps are rated between three and four. Xfinity’s 200 Mbps plan, for instance, scored 3.50 for download speed, while Spectrum’s 400 Mbps plan received a 4.16.

Our scoring system focuses solely on standardized data points, though factors like service consistency and brand reputation are also considered, often discussed in individual reviews.

Comparison of Optimum Internet Plans, Prices, and Speeds

Optimum offers various cable and fiber plans contingent on your location. Below are some popular options, with pricing per month for 12 months, assuming auto-pay and paperless billing, alongside an unlimited mobile plan. Additional fees and terms may apply, with pricing varying by location and availability, subject to change.

Optimum Fiber vs. Optimum Cable Internet

Optimum’s fiber plans are accessible to approximately 1.3 million U.S. households, with ongoing expansions by Altice, Optimum’s parent company. Typically, opting for fiber over cable is preferable due to reduced traffic congestion.

The 500 Mbps and 940 Mbps plans exceed most household requirements. For example, 500 Mbps supports 4K Netflix streaming on 20 devices simultaneously. If remote work or video conferencing is a priority, note the slower upload speeds on non-fiber plans, as Optimum’s fiber options boast symmetrical upload and download speeds.

Average Speeds with Optimum

Overall, Optimum generally delivers what it promises. According to the FCC’s recent Fixed Broadband Report, Optimum customers receive around 114% of the advertised speeds on average. While actual speeds can fluctuate due to factors such as router placement and network traffic, this performance reflects positively on Optimum.

Discounted Internet for Low-Income Students, Seniors, and Veterans

In addition to its standard plans, Optimum offers a discounted option called Optimum Advantage Internet for eligible groups. Priced at $14.99 per month, this plan provides speeds up to 50 Mbps, along with free installation, equipment, and no data caps or contracts. Here’s who qualifies for Optimum Advantage Internet:

1. Affordable Connectivity Program: Optimum participates in this federal program, offering free 300 Mbps internet to qualifying individuals. More details are available here.
2. Households with Students: Eligible households must qualify for or participate in the National School Lunch Program (NSLP). This plan is also open to New York City residents attending public schools in the city.
3. Seniors: Individuals aged 65 or older who are eligible for Supplemental Security Income (SSI).
4. Veterans: Veterans receiving state or federal public assistance.

Discounted Laptop: Customers on Optimum Advantage Internet can also purchase a refurbished Chromebook laptop for just $149.

Optimum Internet Availability & Coverage

Optimum operates in 21 states, serving over 12 million people. Coverage includes major areas like New York City (The Bronx, Brooklyn, Long Island, Poughkeepsie, Yonkers), western Connecticut, eastern New Jersey, parts of rural Pennsylvania, and West Virginia. The service footprint spans across regions in the West, South, and Midwest, with 5% coverage for cable service and 1.5% for fiber.

Optimum offers both fiber and cable internet plans, with ongoing expansion efforts to increase fiber network availability.

Optimum Equipment, Installation, Data Caps, and Contracts

Like all providers, advertised prices may not reflect the total monthly cost. Optimum charges $13.50 per month for equipment, covering modem/router and a network maintenance fee of $10 and $3.50, respectively. Customers have the option to purchase their own equipment to potentially improve service reliability.

Installation costs $59 for standard setups, with some bundles requiring a $99 fee. Self-installation is offered at no charge.

Optimum does not enforce data caps or contracts on any of its plans, providing flexibility to switch services or locations without penalty.

Final Pricing for Optimum Internet

Expect to pay approximately $19 more per month than advertised due to equipment fees and taxes. After the initial 24-month promotional period, rates can increase between $75 and $95 per month. For example, the Internet 500 plan starts around $64 per month initially and rises to about $149 per month afterward.

Optimum Internet vs. Top Competitors

While Optimum is a solid option, alternatives may exist depending on your location. Verizon Fios, for instance, provides superior customer satisfaction and competitive pricing in areas where available. Frontier offers comparable speeds with fewer price hikes over time.

Optimum Internet Bundles

Optimum offers bundled packages combining internet with TV services. However, savings compared to standalone TV services elsewhere may be limited.

Optimum Internet Customer Satisfaction

Optimum’s customer satisfaction ratings have fluctuated, with recent scores from the American Customer Satisfaction Index (ACSI) at 58/100. Consumer Reports also noted challenges related to service appointments, unexpected charges, and customer service interactions.

(888) 439-5456